Refund Policy
1. Overview
This Refund Policy outlines the terms under which DigiPulse provides refunds for its WhatsApp Official Business API services, onboarding, subscription plans, and related digital services.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
2. Nature of Services
DigiPulse provides:
- WhatsApp Official Business API access
- Account onboarding & setup assistance
- Access to DigiPulse portal/panel
- Automation and messaging tools
- Technical integration support
All services provided are digital, intangible, and instantly delivered upon activation. Due to the nature of digital services, refunds are strictly limited as described below.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
3. 7-Day Trial Period
DigiPulse offers a 7-day trial period for new users to evaluate the portal features and dashboard functionality.
The trial allows users to review the platform interface and features.
No refund requests will be entertained after the trial period ends.
Once onboarding begins or API activation is initiated, the service is considered delivered.
The trial period is provided to ensure customers make an informed purchase decision before committing to a paid plan.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
4. No Refund After Activation
Once any of the following occurs, the service is considered fully delivered and non-refundable:
- WhatsApp API account activation
- Facebook Business verification submission
- Number registration with WhatsApp
- WABA creation or configuration
- Subscription plan activation
- Portal access granted beyond trial
- API usage (message sending, automation use, integration, etc.)
Since the service is digitally provisioned and Meta charges are incurred upon activation, refunds cannot be processed after activation under any circumstances.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
5. No Refund for Meta-Related Issues
DigiPulse is an independent service provider facilitating WhatsApp Official API access.
We are not responsible for:
- Facebook account restrictions
- Business Manager suspension
- WhatsApp number bans
- Meta policy violations
- Meta compliance rejection
- Quality rating drops
- Template rejections
- Any action taken by Meta Platforms Inc.
If your Facebook, Business Manager, or WhatsApp account is restricted, suspended, or blocked for any reason, you must directly contact:
- Meta Business Support
- WhatsApp Business Support
- DigiPulse does not control Meta’s internal policies, decisions, or enforcement actions.
No refund will be issued due to Meta account restrictions or policy violations.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
6. Customer Responsibility
Customers are fully responsible for:
- Complying with Meta and WhatsApp policies
- Maintaining message quality and opt-in compliance
- Ensuring lawful marketing practices
- Maintaining Facebook Business Manager health
- Refunds will not be granted due to:
- Policy violations
- Business mismanagement
- Change of business decision
- Lack of usage
- Client dissatisfaction after service use
Account blocks due to spam or non-compliance
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
7. Digital Product Clause
DigiPulse services are classified as digital products and digital infrastructure services.
As per standard digital service policies worldwide:
Digital services are non-returnable.
Once provisioned or consumed, they cannot be reversed.
Infrastructure costs are incurred immediately upon activation.
Therefore, all activated services are strictly non-refundable.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
8. Exceptional Cases
Refunds may only be considered in the following rare case:
Duplicate payment due to technical error (must be reported within 48 hours).
Any such refund will be processed after internal verification.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
9. Dispute & Chargeback Policy
Initiating a chargeback after service activation without valid grounds will be treated as:
Breach of agreement
Service misuse
DigiPulse reserves the right to:
Suspend all services
Submit evidence to payment providers
Take legal action if necessary
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
10. Policy Updates
DigiPulse reserves the right to update this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
11. Contact Information
For billing-related concerns, contact:
Email: support@digipulse.me
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
Effective Date: 24/09/2024
Thank you for choosing Digipulse! We are committed to providing high-quality digital solutions, including WhatsApp Official API, WhatsApp CRM, Digital Product Store, and Real Estate Training Programs. Please read this Refund and Cancellation Policy carefully before making a purchase, as it outlines our policies regarding refunds and cancellations.
1. No Refunds After Payment
All payments made for Digipulse services are final and non-refundable. Once a payment is completed, we do not offer refunds under any circumstances, including but not limited to:
- Change of mind or decision not to use the service.
- Dissatisfaction with the service (we encourage you to review our service details before purchasing).
- Partial use or non-use of the service.
- Technical issues on the user's end (e.g., device compatibility, internet connectivity).
2. No Cancellations After Payment
Once a payment is processed, cancellations are not permitted. This includes:
- Cancellation of subscriptions or one-time purchases.
- Requests to stop or pause services after payment.
We recommend reviewing your order details carefully before completing the payment.
3. Exceptions
In rare cases, exceptions may be considered only if:
- The service is not delivered as described due to a technical fault on our end.
- There is a duplicate or unauthorized transaction (proof will be required).
If you believe your case qualifies for an exception, please contact us at support@digipulse.me within 7 days of the transaction date. We will review your request and respond within 5 business days.
4. Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:
Email: support@digipulse.me
We appreciate your understanding of our policy. By making a payment, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.